Pieter Walraven

Since 2020 I fulfil the role of Quality Assurance Manager within the Portfolio Management Office of Global IT at FrieslandCampina. I joined FrieslandCampina in 2015 as QA manager on the SAP Summit programme, but my career started already in 1986.
In 1986 I graduated as Master of Science in Chemical Engineering and I started my first job at Heineken Technical Services as technologist in the Engineering department, with a specialization in measuring techniques for the brewing process. I moved in 1991 to the Brewery Plant in Zoeterwoude as assistant production manager. Maintenance and investment projects had my special focus. After 5 years I was seconded respectively to Thailand and the Bahamas as Training Manager.
Early 2000 I returned to the Netherlands and fulfilled the position as QA manager within Group IT. The newly started SAP implementation programme was a challenge because at that time not much was done on process modelling and quality control for IT projects. Working on standards for process modelling, the development of functionality in SAP for productions processes and designing a methodology were the main spear points. Quality Control was done via the execution of audits with the goal to assess the compliance of projects to the kernel and the project methodology.
My first experience with ARIS dates back to 2006. We faced some major issues with process and system documentation. Diving deeper into the functionality of ARIS I started to realise that BPM is much more than only a modeling and documentation technique. BPM as discipline is of extreme importance for a company to improve efficiency and effectiveness of their operation.
Modeling of processes, from brewing beer or running an implementation of SAP, became my passion. I see myself as a process thinker and business analyst, thriving for quality in what we do. The AGNL stands for sharing the knowledge and experiences with all the users in the ARIS user community. Sharing is caring and we care about you as fellow user of ARIS. My personal objective to become a board member is to able to make a proactive contribution to the development of BPM within the Dutch ARIS community. In January 2015 I was asked to become the President of the International User Group ARIS, this position gives me even more possibilities to represent the user organization towards management of Software AG. Together we can make the difference and steer the development agenda. All we do has the final objective to improve our business process performance.